Account & data
Delete your account
How a member of THE PUMP GYM asks for their app account and personal data to be deleted, what is deleted, what has to be kept and how long it takes.
How to request deletion
- In the app: sign in, open Settings → “Delete my account”, confirm, and optionally tell us why. The request reaches the gym management at once and its status is shown in the app.
- Without the app: ask at reception or contact the gym through the contact page. We confirm your identity (member number and phone) before deleting anything.
What is deleted
- Your app login, sessions and notification history.
- Your profile details: name, phone, e-mail, date of birth, gender and emergency contact.
- Your photo, documents, notes, body-composition (InBody) results and consents.
- Your face / fingerprint / card on the gym's access terminals, and your check-in records when no financial history needs them.
What is kept, and why
Invoices, payments, receipts, refunds, subscriptions and signed contracts are kept as required by Egyptian tax and commercial law. They are kept without your contact details (shown as “Deleted member #number”) and are used only for accounting and legal obligations.
How long it takes
We process every request within 30 days. Until then you can keep using the app; your membership and any remaining balance are handled with you by reception before the account is closed.
Staff accounts are managed by the gym owner and are closed by the owner.